East Los Angeles College (ELAC) - Customer Service Support
Customer Service Support
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval. Get more details and student breakdown below, including other California schools that offer a customer service support degree. Students at East Los Angeles College who have completed this program in 2010-2011 have received the following degrees:
- Certificate
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Breakdown of Students That Completed the Customer Service Support Program
The table below lists the number of students that have completed the customer service support program at the East Los Angeles College for the 2010-2011 academic year.
Overall
| Total | |
|---|---|
All Students | 15 |
By Gender
| Total | |
|---|---|
Male | 2 |
Female | 13 |
By Race
| Total | |
|---|---|
American Indian | 1 |
Black | - |
Asian | 1 |
Hispanic | 12 |
White | 1 |
Unknown | - |
Career Options For Graduates
Students who have completed this program, have entered into some of these more popular career paths listed below. The information covers overall job description, estimated salary and wages, along with job projections by the Bureau of Labor Statistics (BLS).
Telephone Operators
Job Description
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls. Read more about working environment, educational requirements, and potential salary of telephone operators in our career profile section.
Projections
- Total Employment (2010): 18,500
- Total Employment Projected (2020): 15,400
- Percent Job Growth: -16.6%
Customer Service Representatives
Job Description
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Read more about working environment, educational requirements, and potential salary of customer service representatives in our career profile section.
Salary and Wages
- Total Employment: 55,660
- Average Annual Salary: $37,720
- Average Hourly Rate: $18.14
- Number of Employed Per 1,000 Jobs in The Area: 215
- Percentage of the Share of Total Employment Compared to the National Share: 84%
- Total Employment: 25,800
- Average Annual Salary: $39,210
- Average Hourly Rate: $18.85
- Number of Employed Per 1,000 Jobs in The Area: 219
- Percentage of the Share of Total Employment Compared to the National Share: 108%
Projections
- Total Employment (2010): 2,187,300
- Total Employment Projected (2020): 2,525,600
- Percent Job Growth: 15.50%
- Percent of Customer Service Representatives That Are Self-Employed: (2010): 0.4%
List of schools that offer a customer service support degree or program in California
- Community Colleges
- Career Colleges
Community Colleges
| Long Beach City College | |
Long Beach, CA
| Students That Completed This Program: 2 |
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Career Colleges
| Martinez Adult Education | |
Martinez, CA
| Students That Completed This Program: 10 |
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| Maxine Waters Employment Preparation Center | |
Los Angeles, CA
| Students That Completed This Program: 43 |
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